Frequently Asked Questions

Get answers to common questions about our life story book creation service.

Standard delivery is 4-6 weeks for individual memoir or novel packages, and 3-4 weeks for the family bundle with priority processing. We also offer expedited delivery (2-3 weeks) for an additional £25. The timeline includes story capture, AI transformation, editing review, and professional printing with shipping.

Absolutely! We provide a digital preview of your book for review and editing. You can request changes to content, cover design, layout, and any other aspects. We work with you through multiple revision rounds if needed to ensure you're completely satisfied before printing begins.

Yes, we offer a 100% satisfaction guarantee. If you're not completely happy with your book, we'll work with you to make it right through revisions and corrections. If we still can't meet your expectations, we provide a full refund within 30 days of delivery. Your satisfaction is our priority.

A memoir is a factual, chronological account of your life experiences told in your own voice. A novel transforms your story into narrative fiction with character development, dialogue, plot structure, and literary storytelling techniques while preserving the essence and truth of your experiences. Both formats honor your story but offer different reading experiences.

We offer multiple comfortable methods: guided voice recordings through our platform, written questionnaires you complete at your own pace, photo uploads that trigger memories, family sessions including multiple members, and professional interview sessions if preferred. Our AI prompts help you share memories naturally, and we adapt to your preferred communication style.

You'll receive a premium A4 hardcover book with dust jacket, professional binding, and high-quality paper (200-250+ pages). You also get digital versions: PDF for printing/sharing and eBook format for easy reading on devices. The family bundle includes 3 copies of each book format.

Yes! Photo integration is included in all packages. Upload family photos, and we'll incorporate them appropriately throughout your book. The premium photo integration add-on (£45) includes professional photo placement, restoration of older images, and enhanced layout design.

No problem! Our process is designed to be simple and accessible. We offer phone-based story capture, can work with family members to help facilitate the process, and provide personal support throughout. Many of our customers are not tech-savvy, and we guide you through every step with patience and care.

You control how much you share. Some customers focus on specific life periods, while others cover their entire life story. Our guided prompts help you identify the most meaningful moments, and you can always add more details later. There's no minimum - we work with whatever you're comfortable sharing.

Absolutely! You can order additional hardcover copies anytime for £35 each. We keep your book files on record, so reprinting is always available. Many customers start with one book and later order copies for family members as gifts.